National Laboratory Operations and Facility Management

By Kerry McGinley

A sweeping change to align to new customer requirements and improve the flow of information resulted in customer satisfaction, a fee award of $95,000 and a check for $5,000 for the Kaizen team that led a project to improve a finance process. Debbie Godbey, Rebecca Lind and Jon Strauss won the second quarter Kaizen Award for continuous improvement after creating a dedicated cost control department that defined roles across the program to better manage cash flow for their Navy client.

While ground support personnel around the world face harsh weather conditions, few compare to the atmosphere fuel handlers endure on the southernmost continent.

Read more from Josh Smith in Aviation Pros.